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Contact

Email us directly. Each channel has its own address for fast routing.

General / Sales info@buyvps.com
Support support@buyvps.com
Abuse abuse@buyvps.net
Security security@buyvps.net
BuyVPS team groepsfoto Built by operators since 2002
About BuyVPS

Behind your ticket is a real infrastructure team

BuyVPS is an independent hosting company. If you would like to learn more about how we work, who we are and why we do things differently, please see the about page.

  • Low-density node policy for stable VPS behavior
  • Published benchmark methodology and transparent numbers
  • Dedicated teams for engineering, routing, security and support
  • Operational infrastructure in Amsterdam and New York

Support and response expectations

Set clear operational trust signals.

  • Support hours and timezone

    Mon–Fri 09:00–17:00 CET. Email support with ticket tracking.

  • Typical response windows per category

    Urgent: within 4 hours. Standard: within 24 hours. General: within 48 hours.

  • What qualifies as urgent

    Complete outage, data loss risk, or security incident. Mark ticket as urgent when applicable.

  • Where status updates are posted

    Incidents and maintenance are published on our status page. Subscribe for real-time updates.

Status page

View status page
Seperate contact

Abuse and security reporting

  • Abuse reporting instructions

    Send abuse reports to abuse@buyvps.net. Include the nature of the abuse, affected service, and your contact details. Do not use the general contact form.

  • Evidence requirements

    Include timestamps (UTC), source IP addresses, relevant log excerpts, and a brief description of the incident. Incomplete reports may delay processing.

  • Acknowledgement expectations

    You receive an automated confirmation upon receipt. A human response follows within 48 hours. Further updates depend on investigation progress.

  • Security contact for responsible disclosure

    Report vulnerabilities to security@buyvps.net. We follow coordinated disclosure. Do not disclose publicly before we have addressed the issue.

Report abuse

abuse@buyvps.net

Report security vulnerability

security@buyvps.net
Common Questions

Questions.
Clear answers.

The following FAQ section provides answers to typical questions users have about regional deployment, infrastructure consistency, and operational policies.

The team responds to all messages that they receive during their established business operating schedule (normally within one business day). The speed at which you process urgent requests becomes faster when you give them full details about their final results.

The specification requires users to define target vCPU and RAM values, storage size requirements, expected I/O patterns, estimated traffic amounts, preferred region selection, and a summary of the workload. The system produces automatic recommendations, which users can access right away during this process.

Benchmark results, test configuration, methodology, and raw logs are published on the Benchmarks page. The test suite requires a particular scenario for discussion.

The system should record all relevant information which includes IP address, error messages, timestamps, and details about the attempted operation. The system enables users to check policy triggers and lets them quickly solve false positive alerts.

Additional IPv4 is available on order/request and reviewed to protect network quality. The review is usually quick when the use case is clear.

Yes. Share the goal, preferred region, and workload details, and a time slot can be proposed based on availability.