Which region should I pick?
VPSes should be placed in the region where your target audience is located. VPSes in Amsterdam are ideal for EU customers. Users from US East and Eastern Canada would be better off with a VPS in New York. Although you can still send traffic from other regions to your VPSes (inter-region traffic), sending traffic from the wrong region around the world to a single VPS would add a transatlantic round-trip for every request.
Is the price different per region?
No. The price for a plan (for example a 32 GB server) is the same in Amsterdam and in New York City. There is no EU/US tax split and no surcharge for a location in another region.
Can I migrate a VPS between regions?
First, take a snapshot of your VPS. Then, using the API or the control panel, restore this snapshot in the region where you want your VPS to be located. You can then decommission your old VPS. We don't do live cross-region migrations because then you wouldn't know what's happening on the network. The path to your snapshots is honest and can be reversed at any time.
Is the API identical across regions?
Yes. The control panel, provisioning API and virtualisation stack are all the same code path for Amsterdam and New York, so automation written for one region will work for the other region as well.
Can I run one VPS in each region under one account?
Absolutely, within one single account, under one single bill and from within one single control panel, for Amsterdam as well as for New York. Most of our customers set up geo-redundant primary plus mirror configurations across regions.
Are the benchmarks comparable between regions?
The hardware (servers, storage and so on) and the virtualisation layer (BIOS settings and so on) are identical between regions. We publish per-region benchmarks as well as the raw logs for those benchmark tests, so you can verify the figures for yourself.
Do backups stay in the same region as the VPS?
By default your VPS backups will be located within the same region as your VPS. If you would like your backups to be located in cross-region storage (for example Amsterdam backups stored in New York storage) then please make this change in the control panel first.
How are maintenance windows announced?
You can find the region-specific status page as well as email notifications under your account status page. We do scheduled maintenance on Sundays from 02:00 to 06:00 local time in the region where your server is located. Emergency maintenance will be announced as soon as possible after the cause of the maintenance has been identified.
What inter-region latency should I expect?
Public internet latency is approximately 75-90 ms from Amsterdam to New York. Our inter-region network connectivity is multi-homed at both ends of the connection.
Are more regions coming?
We're currently evaluating potential new regions to add to the existing Amsterdam and New York locations. In order to add a new region, we look at four different criteria: real customer demand in said region, upstream diversity (how many providers reach said region), network quality (how fast the network is within said region), and operational sustainability (whether we can run a reliable and efficient operations team within said region). Once all of these criteria have been met for a specific region, we'll add it to the list of existing regions. Until then, we'll keep things as they are with two regions.