Run your own benchmarks.
Thirty days.
You have never heard of us. We know. So we made trying us cost you nothing but the time it takes to run your own tests. If the performance does not satisfy you, we refund the full amount. No admin fee, no form, no retention call.
This is clause 20A of our Terms of Use. A guarantee that lives only on a marketing page is not a guarantee, it is a slogan.
Three steps, and none of them are a form.
We deliberately did not build a claims process. There is nothing to fill in and nobody to convince.
Email us
Write to support@buyvps.com from the address on your account, within thirty days of the service being activated.
Name the service
That is all we need. You do not have to justify the decision beyond performance, and you do not have to attach benchmark output. Send it if you want to, we will read it, because it tells us something useful.
Get your money back
We refund to the original payment method. Card and iDEAL refunds are typically visible within five working days, depending on your bank.
What it covers, and what it does not.
Written out in full, because the value of a guarantee is entirely in what it does not say in small print.
- The full amount you paid for the server, including the setup fee if one applied.
- The whole billing period. If you paid annually, you get the full year back, not a pro-rata portion. Thirty days is the window to decide, whatever cycle you chose.
- No administrative fee. Clause 20A overrides the standard EUR 15 minimum that applies to other refund requests.
- Any plan. The guarantee is not limited to a particular tier or region.
- Third-party licences already activated on your behalf. We have paid the vendor and cannot recover that.
- Second and later orders. It applies once per customer, to a first order. It removes the risk of trying an unknown provider; it is not a rolling monthly trial.
- Accounts under investigation for fraud, sanctions, chargeback or KYC risk.
- Breaches of our Acceptable Use Policy.
Because our own numbers are not enough.
We publish our benchmark runs, and we throw away our best run before publishing the median. That is close to the most honest thing anyone can do with numbers they produced themselves.
It is still not the same as you measuring it, on your own workload, with your own database, under your own traffic. Every hosting benchmark you have ever read was run by someone with an interest in the result. Including ours.
So we stopped trying to win that argument on paper. Put the server under your real load for thirty days and decide for yourself. If we are wrong about our own hardware, the cost of finding that out should land on us.
If our hardware disappoints you, that is our problem to pay for. That is the whole idea. Not a promotion, not a limited-time offer, and not something we can quietly withdraw next quarter: it is in the terms, and it survives termination of the agreement.
The things people actually ask.
Do I have to prove the server was slow?
No. Performance is the reason, but the judgement is yours. We will not ask you to defend a benchmark against ours.
Does the thirty days start at order or at activation?
At activation, which is when the server is provisioned and reachable. If provisioning was delayed, the clock starts when you could actually use it.
What if I paid annually?
You get the full amount back, not a pro-rata portion. Thirty days is the window to decide, regardless of the billing cycle you chose.
Can I claim and then order again later?
Yes. The guarantee is once per customer, but nothing stops you from becoming a customer again.
What happens to my data?
Take a backup before you claim. Once the refund is processed the service is terminated and the storage is wiped, and at that point we cannot get it back for you.
Is there a catch?
The honest answer: it applies once per customer, to a first order, and it does not cover third-party licences we already paid for on your behalf. Everything else is in clause 20A of the Terms of Use, in the same plain wording as this page.
Measure it yourself.
Pick a plan, deploy in about a minute, and put your real work on it. You have thirty days and nothing at stake.
Applies once per customer, to a first order, within thirty days of activation. Excludes third-party licences already activated on your behalf, and accounts under a fraud, sanctions, chargeback or KYC investigation, or in breach of our Acceptable Use Policy.