Get in touch

Talk to a real engineer.

We have 4 email addresses that you can use to contact us without any chatbots in between. Below is the email directory to send your emails to the right teams.

Engineer-to-engineer replies
4-hour urgent SLA
Mon-Fri 09:00-17:00 CET
No tier-1 deflection

Where to send what.

Each email address is a direct pipeline to the people managing the tickets. Using the correct email address for your question will help get you an answer as fast as possible.

Sales & general

info@buyvps.com

This email address is for general questions i.e. about our offers, pricing for existing services, custom quotes etc. It is also for questions regarding potential partnership or reseller opportunities. This email address does NOT service for submission of tickets for servers that have already been deployed as tickets for these servers will only be answered by engineers and will only be for issues regarding the deployed server.

Reply within 24 hours

Technical support

support@buyvps.com

Tickets are deployed to the engineers who manage the hypervisor for the specific VPS of the customer who opened the ticket. This means deployment, performance, configuration and billable items on your VPS are answered immediately by the team who is managing your server.

Urgent 4 h, standard 24 h

Abuse reports

abuse@buyvps.com

Active abuse coming from a BuyVPS IP. We need UTC timestamps, source IP(s), log excerpts and a short description of the problem.

Human reply within 48 hours

Security disclosure

security@buyvps.com

We follow a coordinated responsible disclosure for active security issues on your VPS. We will inform you of these issues before we make them public. Please do not post your report on the internet before we have acknowledged it.

Acknowledgement within 48 hours

Hours & phone

Mon-Fri, 09:00 to 17:00 CET

For contact details we list the email addresses (24/7) and our phone number (Mon-Fri, 09:00 to 17:00 CET). We ask you to email first when you open an urgent ticket, and mark that email message urgent.

+31 85 369 6285

Live status

Infrastructure status

Most of the problems caused by outages or maintenance can be solved by yourself after checking our status page. On our status page all incidents and (planned) maintenance are published in real time. You can also subscribe for updates on the status of all systems. All systems are currently fully operational. View our current status.

All systems operational, view status

Registered office

BuyVPS

Vlierweg 12 1032 LG Amsterdam The Netherlands

CoC: 98861468
VAT: NL868675179B01

Built by operators since 2002

Behind your ticket is a real infrastructure team.

BuyVPS is an independent hosting provider. The owners of BuyVPS are the people who build the BuyVPS platform, they run the servers and answer the support tickets behind your ticket.

Low-density node policy for long running VPS loads.
Published benchmark methodology with reproducible numbers
Dedicated teams for engineering, routing, security and support
Operational infrastructure in Amsterdam and New York

Read About Us View benchmarks

2002+

Hosting background

Operator-led since the early-2000s industry shift to virtualisation.

Founder-led

Operator leadership

We always have engineers involved for making architectural decisions and changing SLA's.

Low

Node density

We sell you usable memory. We cap the memory per node for you, so you don't have to pay for the overhead.

Open

Benchmark numbers

We get the highest results for all the tests (Geekbench, IOPS, pgbench, wrk) and you can have a look at the numbers for yourself.

FAQ

Common questions

How fast will I get a reply?

Urgent tickets get a first reply within 4 hours. Standard support tickets within 24 hours. General sales or billing enquiries within 48 hours. Phone is staffed Mon-Fri 09:00-17:00 CET. Email is monitored outside those hours for urgent tickets.

What should I include in a support ticket?

For deployment or performance issues: the VPS ID, the time the problem started in UTC, what you were doing when it started, and any log output. For billing: the invoice number. The more upfront context, the faster the resolution.

Can I call instead of emailing?

The phone line at +31 85 369 6285 is for urgent escalations and complex sales calls during business hours (Mon-Fri 09:00-17:00 CET). Most tickets are faster by email. The engineer can read the context and reply with a written paper trail attached to your account.

Is support available outside business hours?

Email is monitored 24/7 for urgent tickets. The 4-hour urgent SLA applies any time of day or weekend. Phone and non-urgent ticket queues are handled during business hours (Mon-Fri 09:00-17:00 CET).

Where do I check whether there is an outage?

Status updates go to buyvps.statuspage.io before they go to the inbox. Subscribe there for real-time updates. If the status page already shows an active incident, you do not need to open a ticket for the same thing.

Can my agency or developer open tickets on my behalf?

Yes. Send the first ticket from the account holder confirming the agency relationship. After that the agency can ticket directly. Account-credential and billing changes still require explicit confirmation from the account holder.

What languages do you reply in?

English by default. Dutch is also available: write in Dutch and the reply comes back in Dutch. We read tickets in other languages but the reply will be in English unless you state otherwise.

How do I escalate a ticket?

Reply on the existing ticket thread and put "escalate" in the subject. There is no tier-1 to escalate past. Engineers handle the queue directly, so your ticket already lands with someone who can act on it.

How do I report a security vulnerability?

Email security@buyvps.com. We follow coordinated disclosure: acknowledgement within 48 hours, then work with you to address before public disclosure. Please do not publish or post the issue before we have responded.

How do I report abuse coming from a BuyVPS IP?

Email abuse@buyvps.com with UTC timestamps, the source IP, log excerpts, and a brief description. Human reply within 48 hours. Confirmed reports are acted on immediately.

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